Certificate in Front Office Operation

Certificate in Reception & Accommodation Operation


Understanding Successful Reception Services

Understanding the Guests requirements

Understanding the Service Cycle

Introduction to Property Management Systems

Introduction to Reception – Processes and Procedures

Introduction to Supervising the Reception Process

Introduction to a Night Audit

Maintaining Financial Records and Transactions

Meeting Legislative Requirements

Introduction to Housekeeping Operations – Processes and Procedures

Introduction to Supervising Accommodation and Housekeeping Services

Developing a Professional Development Portfolio

Introduction to Communicating with Guests and Staff

Understanding other Cultures

Dealing with Conflict

Introduction to the Hotel and Tourism Industry

Understanding the Organization and Operation of Hotels

Working as a Member of a Team