Diploma in Reception & Accommodation Supervision

Diploma in Reception & Accommodation Supervision (IoH, UK degree)

 

Delivering Reception and Accommodation Services to Guests

Delivering Successful Reception Services

Meeting and Exceeding Guest Expectations

Property Management Systems – advanced

Delivering Quality – Reception Processes and Procedures

Supervising the Reception Process

Conducting Night Audits

Delivering Quality Accommodation & Housekeeping

Supervising accommodation and housekeeping services

Maintaining a Professional Development Portfolio

Communicating effectively with Guests and Staff

Investigating and Promoting Local heritage and Culture

Promoting and marketing the hotel and local tourism

Hotel organization and Working as a member of team