Diploma in Reception & Accommodation Supervision (IoH, UK degree)
Delivering Reception and Accommodation Services to Guests
Delivering Successful Reception Services
Meeting and Exceeding Guest Expectations
Property Management Systems – advanced
Delivering Quality – Reception Processes and Procedures
Supervising the Reception Process
Conducting Night Audits
Delivering Quality Accommodation & Housekeeping
Supervising accommodation and housekeeping services
Maintaining a Professional Development Portfolio
Communicating effectively with Guests and Staff
Investigating and Promoting Local heritage and Culture
Promoting and marketing the hotel and local tourism
Hotel organization and Working as a member of team